POLICIES & ETIQUETTE
Salon Fusion & Spa requires a credit card to reserve your appointment.
CANCELLATION & RESCHEDULING POLICY:
Cancellations or rescheduling require 24 hours’ notice. Cancellations or any modifications made 24 hours or less will be subject to a 50% service charge for all appointments you reserved for that day. For specialized service appointments that do not have a specific price point, (ex. select color services, keratin treatments, and extensions) will incur a $50 an hour charge for the amount of time that is scheduled for each artist/technician.
NO SHOW POLICY:
For appointments missed without notice, guests will be charged 100% of the reserved services. For specialized service appointments that do not have a specific price point, (ex. select color services, keratin treatments, and extensions) will incur a $100 an hour charge for the amount of time that is scheduled for each artist/technician.
LATE ARRIVAL POLICY:
Guests arriving more than 15 minutes after their scheduled appointment may not have enough time to receive their service. In these cases, a 50% fee for the scheduled service will apply, and the appointment will need to be rescheduled for a later date and time. (Please see below for our full policy)
RETAIL PRODUCT & RETURNS:
Products may be returned within 30 days. If a product is opened or used, a 20% restocking fee may apply.
SALON & SPA INFORMATION
PAYMENT OPTIONS:
We accept the following forms of payment for all services and products sold at the salon: Visa, MasterCard, American Express, Discover, personal checks, and cash.
GRATUITY:
Tips are accepted in cash and check only. We apologize for any inconvenience.
SERVICE GUARANTEE:
At Salon Fusion & Spa, we strive to provide an exceptional experience every time. If you have any concerns about your service, please contact us within 7 days of your appointment. Although we do not offer monetary refunds for services, we welcome the opportunity to address your concerns and find a solution you’re happy with.
CELL PHONES:
To help maintain a peaceful atmosphere, we kindly ask that you refrain from using your cell phone during any services and keep phones on vibrate while in the salon and spa areas. Thank you for helping us preserve a relaxing experience for everyone.
SPA ETIQUETTE:
To help maintain a peaceful and relaxing atmosphere for all of our guests, children under the age of 10 are kindly asked to refrain from entering the spa area. We appreciate your understanding.
APPOINTMENT ARRIVALS:
Please arrive 10 minutes early for your first visit and 5 minutes early for returning appointments. If you anticipate being late, please give us a courtesy call. Arrivals more than 15 minutes late may need to be rescheduled, and late or missed services may incur a charge. We appreciate your understanding as we strive to keep appointments running smoothly and on time. If your service provider is running behind, we’ll do our best to keep you informed.
DEPOSITS/PREPAY:
A deposit may be required for specialized services such as corrective color, fashion colors and extensions, but not limited to services that take longer than the average expected time. We reserve the right to request a deposit or prepay for any and all services. Some deposits are refundable when the guest cancels at least 24 hours in advance. Please note, deposits for extended services such as hair extensions and Creative Colors are non-refundable.
